FAQ

Where is my order?

Once your order has been placed, we’ll need 1–2 business days to carefully process and prepare it for shipment. Delivery within Canada typically takes 3–5 business days. If this time has passed and you haven’t received your package, our support team is happy to help.

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Where can I find my tracking information?

As soon as your order leaves our warehouse, you'll automatically receive an email with your personal Track & Trace link. Be sure to check your spam or junk folder in case it ends up there. Please allow a little time for the tracking link to become active after receiving it.

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How do I track my delivery?

Tracking your order is easy — just use the Track & Trace code provided in your confirmation email. Head to our Track Your Order page and enter your code to view real-time delivery updates.

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Not happy with your order?

We’re here to make it right. If something isn’t quite what you expected, please visit our Returns & Exchanges page for clear instructions on how to return or exchange your item.

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Still need help?

If your question isn’t covered above, we’d love to assist you directly:

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